{"id":7575,"date":"2024-01-31T23:19:49","date_gmt":"2024-01-31T20:19:49","guid":{"rendered":"https:\/\/citroenim.com\/siparis-kosullari\/"},"modified":"2025-04-17T22:29:46","modified_gmt":"2025-04-17T22:29:46","slug":"siparis-kosullari","status":"publish","type":"page","link":"https:\/\/citroenim.com\/en\/information-pages\/siparis-kosullari\/","title":{"rendered":"Order Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7575\" class=\"elementor elementor-7575\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3f2d8f37 e-flex e-con-boxed e-con e-parent\" data-id=\"3f2d8f37\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4416c2d2 e-con-full bilgi_menu_stick e-flex e-con e-child\" data-id=\"4416c2d2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0c158 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"2b0c158\" data-element_type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-all-information\" class=\"menu wd-nav wd-nav-vertical wd-design-default\"><li id=\"menu-item-9074\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9074 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/hakkimizda-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-9073\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-9073 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9075\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9075 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kargo-ve-teslimat\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cargo and Shipment<\/span><\/a><\/li>\n<li id=\"menu-item-9077\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9077 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/cerez-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9078\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9078 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-memnuniyeti\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Complaints<\/span><\/a><\/li>\n<li id=\"menu-item-9079\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9079 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-hizmetleri-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Service Form<\/span><\/a><\/li>\n<li id=\"menu-item-9080\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9080 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/mesafeli-satis-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Distance Sales Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9081\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9081 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-9082\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9082 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kvkk-gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">GDPR Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9083\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9083 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/genel-hukum-ve-kosullar\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">General Terms and Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-9084\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9084 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/bilgi-guvenligi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Information Security<\/span><\/a><\/li>\n<li id=\"menu-item-9085\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9085 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/uyelik-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Membership Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9086\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9086 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/siparis-kosullari\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Order Terms<\/span><\/a><\/li>\n<li id=\"menu-item-9087\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9087 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/odeme-bilgileri\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment Informations<\/span><\/a><\/li>\n<li id=\"menu-item-9088\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9088 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/on-bilgilendirme-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Pre-Information Form<\/span><\/a><\/li>\n<li id=\"menu-item-9076\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9076 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fa79b1 e-con-full textpart e-flex e-con e-child\" data-id=\"7fa79b1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63023ecf bilgilendirme-justify color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"63023ecf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"87\" data-end=\"162\"><p data-start=\"90\" data-end=\"162\">Persons under the age of 18 are prohibited from shopping on citroenim.com.<\/p><\/li><li data-start=\"164\" data-end=\"610\"><p data-start=\"167\" data-end=\"610\">You can make purchases on citroenim.com using credit cards (Visa, MasterCard) or bank transfers. Orders that are not paid by bank transfer within 3 business days will be canceled. The processing of orders will occur when the payment is confirmed, which is when the payment is either blocked on the credit card or when the transfer is received in our accounts. Payment methods not explicitly mentioned, such as cash on delivery, are not accepted.<\/p><\/li><li data-start=\"612\" data-end=\"854\"><p data-start=\"615\" data-end=\"854\">All orders made under the CITROENIM brand, owned by ARN Digital (hereafter referred to as \u201cARN D\u0130gital\u201d), will be delivered with an invoice, as required by law. All prices for the purchases are expressed in Turkish Lira (TL).<\/p><\/li><li data-start=\"856\" data-end=\"957\"><p data-start=\"859\" data-end=\"957\">ARN D\u0130gital is not responsible for price errors caused by typographical or system errors.<\/p><\/li><li data-start=\"959\" data-end=\"1427\"><p data-start=\"962\" data-end=\"1427\"><strong data-start=\"962\" data-end=\"980\">Force Majeure:<\/strong> In case of unforeseen events that prevent or delay the fulfillment of the obligations by either party, such as natural disasters, war, terrorism, strikes, lockouts, or significant system malfunctions, the affected party must immediately notify the other party in writing. No liability will arise during the period of force majeure, and if the force majeure persists for 10 days, either party has the right to terminate the agreement unilaterally.<\/p><\/li><li data-start=\"1429\" data-end=\"1808\"><p data-start=\"1432\" data-end=\"1808\">ARN D\u0130gital does not maintain stock for the hundreds of thousands of products it sells, similar to other online stores. Products are procured according to customer orders. While product lists are updated daily, some items may be out of stock with our suppliers. In such cases, you will be informed by email, and the blocked amount on your credit card will be removed.<\/p><\/li><li data-start=\"1810\" data-end=\"2101\"><p data-start=\"1813\" data-end=\"2101\">If you chose the bank transfer option, only the product price will be refunded in the case of an out-of-stock item. Transfer fees charged by banks are not the responsibility of ARN D\u0130gital. Therefore, it is recommended to make payments through your bank&#8217;s internet branch or ATM.<\/p><\/li><li data-start=\"2103\" data-end=\"2891\"><p data-start=\"2106\" data-end=\"2131\"><strong data-start=\"2106\" data-end=\"2131\">Delivery Information:<\/strong><\/p><ul data-start=\"2135\" data-end=\"2891\"><li data-start=\"2135\" data-end=\"2206\">Domestic orders are delivered through our contracted courier company.<\/li><li data-start=\"2210\" data-end=\"2337\">For international orders, the products will be delivered through international courier companies, including PTT upon request.<\/li><li data-start=\"2341\" data-end=\"2619\">If your package is not delivered within the expected time frame, please email us at e-bilgi@citroenim.com. Both our customer service and the courier company can track the package. Once the package is delivered, the delivery company\u2019s responsibility will be considered fulfilled.<\/li><li data-start=\"2623\" data-end=\"2891\">In case of damaged goods during delivery, the package should not be accepted. A damage report must be filed, and the report should be sent to us via email (information@citroenim.com). ARN D\u0130gital will promptly source a replacement and arrange for re-delivery.<\/li><\/ul><\/li><li data-start=\"2893\" data-end=\"3515\"><p data-start=\"2896\" data-end=\"2919\"><strong data-start=\"2896\" data-end=\"2919\">Order Cancellation:<\/strong><\/p><ul data-start=\"2923\" data-end=\"3515\"><li data-start=\"2923\" data-end=\"3515\">If you wish to cancel your order, you must notify us via email (bilgi@citroenim.com) or through the contact number on our website. Upon request, your order will be canceled, and the product price will be refunded to your account. For credit card payments, the refund will be processed as soon as the cancellation is confirmed. Refunds will depend on the bank&#8217;s processing times, and you should contact your bank\u2019s customer service to learn when the amount will be reflected in your account. In case of bank transfer, the refunded amount will be directly transferred to your specified account.<\/li><\/ul><\/li><li data-start=\"3517\" data-end=\"4098\"><p data-start=\"3521\" data-end=\"3538\"><strong data-start=\"3521\" data-end=\"3538\">Order Return:<\/strong><\/p><ul data-start=\"3543\" data-end=\"4098\"><li data-start=\"3543\" data-end=\"3834\">The customer has the right to withdraw from the contract within 14 days of receiving the product or signing the contract without providing a reason. In such cases, the customer will return the product, and the seller will refund the product price. Personalized products cannot be returned.<\/li><li data-start=\"3839\" data-end=\"4098\">In case of withdrawal, the original invoice must be returned. The refund will be processed within 10 days after receiving the product and the required documents. If the original invoice is not returned, VAT and any other legal deductions cannot be refunded.<\/li><\/ul><\/li><li data-start=\"4100\" data-end=\"4251\"><p data-start=\"4104\" data-end=\"4125\"><strong data-start=\"4104\" data-end=\"4125\">Payment Security:<\/strong><\/p><ul data-start=\"4130\" data-end=\"4251\"><li data-start=\"4130\" data-end=\"4251\">Your credit card information is not stored in our system. For your security, your card number is hidden in all screens.<\/li><\/ul><\/li><li data-start=\"4253\" data-end=\"4653\"><p data-start=\"4257\" data-end=\"4281\"><strong data-start=\"4257\" data-end=\"4281\">Acceptance of Terms:<\/strong><\/p><ul data-start=\"4286\" data-end=\"4653\"><li data-start=\"4286\" data-end=\"4653\">The customer acknowledges that they have read and understood all the essential information regarding the products, including their characteristics, VAT-inclusive price, payment method, delivery method, and supply and delivery time before making the purchase. By completing the purchase on citroenim.com, the customer agrees to these terms and confirms their approval.<\/li><\/ul><\/li><li data-start=\"4655\" data-end=\"4774\"><p data-start=\"4659\" data-end=\"4774\">In cases not addressed in this contract, the provisions of the Turkish Consumer Protection Law No. 4077 will apply.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About Us Privacy Policy Cargo and Shipment Cookie Policy Customer Complaints Customer Service Form Distance Sales Agreement FAQs GDPR Privacy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7575","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - 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