{"id":7579,"date":"2024-01-31T23:19:40","date_gmt":"2024-01-31T20:19:40","guid":{"rendered":"https:\/\/citroenim.com\/on-bilgilendirme-formu\/"},"modified":"2025-04-17T22:28:54","modified_gmt":"2025-04-17T22:28:54","slug":"on-bilgilendirme-formu","status":"publish","type":"page","link":"https:\/\/citroenim.com\/en\/information-pages\/on-bilgilendirme-formu\/","title":{"rendered":"Pre-Information Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7579\" class=\"elementor elementor-7579\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-6be434f4 e-flex e-con-boxed e-con e-parent\" data-id=\"6be434f4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f9fe1bd e-con-full bilgi_menu_stick e-flex e-con e-child\" data-id=\"2f9fe1bd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d523e elementor-widget elementor-widget-wd_mega_menu\" data-id=\"e0d523e\" data-element_type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-all-information\" class=\"menu wd-nav wd-nav-vertical wd-design-default\"><li id=\"menu-item-9074\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9074 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/hakkimizda-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-9073\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-9073 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9075\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9075 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kargo-ve-teslimat\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cargo and Shipment<\/span><\/a><\/li>\n<li id=\"menu-item-9077\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9077 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/cerez-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9078\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9078 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-memnuniyeti\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Complaints<\/span><\/a><\/li>\n<li id=\"menu-item-9079\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9079 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-hizmetleri-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Service Form<\/span><\/a><\/li>\n<li id=\"menu-item-9080\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9080 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/mesafeli-satis-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Distance Sales Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9081\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9081 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-9082\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9082 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kvkk-gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">GDPR Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9083\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9083 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/genel-hukum-ve-kosullar\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">General Terms and Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-9084\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9084 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/bilgi-guvenligi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Information Security<\/span><\/a><\/li>\n<li id=\"menu-item-9085\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9085 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/uyelik-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Membership Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9086\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9086 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/siparis-kosullari\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Order Terms<\/span><\/a><\/li>\n<li id=\"menu-item-9087\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9087 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/odeme-bilgileri\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment Informations<\/span><\/a><\/li>\n<li id=\"menu-item-9088\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9088 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/on-bilgilendirme-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Pre-Information Form<\/span><\/a><\/li>\n<li id=\"menu-item-9076\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9076 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-579f0887 e-con-full textpart e-flex e-con e-child\" data-id=\"579f0887\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93426ac wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"93426ac\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">CONSUMER LEGISLATION PRE-INFORMATION FORM<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63dc023b bilgilendirme-justify color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"63dc023b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"174\" data-end=\"228\"><strong data-start=\"174\" data-end=\"228\">1. Identity and Contact Information of the Seller:<\/strong><\/p><ul data-start=\"230\" data-end=\"446\"><li data-start=\"230\" data-end=\"257\"><strong data-start=\"232\" data-end=\"243\">Seller:<\/strong> Citroenim.com<\/li><li data-start=\"258\" data-end=\"334\"><strong data-start=\"260\" data-end=\"272\">Address: <\/strong>Hamidiye Mahallesi S\u00f6yler Caddesi No:25A Ka\u011f\u0131thane \u2013 \u0130stanbul \u2013 T\u00fcrkiye<\/li><li data-start=\"335\" data-end=\"381\"><strong data-start=\"337\" data-end=\"354\">Phone Number:<\/strong> <span class=\"number_ltr_black\">+90 212 270 00 82 \/ <\/span><span class=\"number_ltr_black\">+90 552 290 00 10<\/span><\/li><li data-start=\"382\" data-end=\"413\"><strong data-start=\"384\" data-end=\"394\">Email:<\/strong> <a rel=\"noopener\" data-start=\"395\" data-end=\"413\">info@citroenim.com<\/a><\/li><li data-start=\"414\" data-end=\"446\"><strong data-start=\"416\" data-end=\"428\">Website:<\/strong> <a href=\"http:\/\/www.citroenim.com\" target=\"_new\" rel=\"noopener\" data-start=\"429\" data-end=\"446\">www.citroenim.com<\/a><\/li><\/ul><p data-start=\"448\" data-end=\"507\"><strong data-start=\"448\" data-end=\"507\">2. General Information About the Products and Services:<\/strong><\/p><ul data-start=\"509\" data-end=\"769\"><li data-start=\"509\" data-end=\"769\">Citroenim.com specializes in original and OEM vehicle accessories for Citroen. We offer a wide variety of products, including interior and exterior accessories, safety, and performance enhancement items to improve your vehicle\u2019s comfort and aesthetic appeal.<\/li><\/ul><p data-start=\"771\" data-end=\"804\"><strong data-start=\"771\" data-end=\"804\">3. Payment Methods Available:<\/strong><\/p><ol data-start=\"806\" data-end=\"1425\"><li data-start=\"806\" data-end=\"1109\"><p data-start=\"809\" data-end=\"878\"><strong data-start=\"809\" data-end=\"878\">Bank Transfer (Wire Transfer) or EFT (Electronic Funds Transfer):<\/strong><\/p><ul data-start=\"882\" data-end=\"1109\"><li data-start=\"882\" data-end=\"1011\">You can make payments in Turkish Lira (TL), Euro, or US Dollar via Papara, Kuveyt T\u00fcrk Kat\u0131l\u0131m Bankas\u0131, or \u0130\u015f Bankas\u0131 accounts.<\/li><li data-start=\"1015\" data-end=\"1109\">Customers are responsible for any transaction fees that may apply during payment processing.<\/li><\/ul><\/li><li data-start=\"1111\" data-end=\"1425\"><p data-start=\"1114\" data-end=\"1150\"><strong data-start=\"1114\" data-end=\"1150\">Credit Card Payments via iyzico:<\/strong><\/p><ul data-start=\"1154\" data-end=\"1425\"><li data-start=\"1154\" data-end=\"1238\">Secure credit card payments (Visa, MasterCard, etc.) are processed through iyzico.<\/li><li data-start=\"1242\" data-end=\"1327\">Payments are processed immediately, and there are no installment options available.<\/li><li data-start=\"1331\" data-end=\"1425\"><strong data-start=\"1333\" data-end=\"1351\">Transfer Fees:<\/strong> The customer is responsible for any fees associated with the transaction.<\/li><\/ul><\/li><\/ol><p data-start=\"1427\" data-end=\"1476\"><strong data-start=\"1427\" data-end=\"1476\">4. Delivery Methods and Shipping Information:<\/strong><\/p><ul data-start=\"1478\" data-end=\"2155\"><li data-start=\"1478\" data-end=\"1707\"><strong data-start=\"1480\" data-end=\"1509\">Domestic Orders (Turkey):<\/strong><br \/><ul data-start=\"1513\" data-end=\"1707\"><li data-start=\"1513\" data-end=\"1548\"><strong data-start=\"1515\" data-end=\"1536\">Shipping Company:<\/strong> S\u00dcRAT CARGO<\/li><li data-start=\"1552\" data-end=\"1605\"><strong data-start=\"1554\" data-end=\"1572\">Delivery Time:<\/strong> 3 days after order confirmation.<\/li><li data-start=\"1609\" data-end=\"1704\"><strong data-start=\"1611\" data-end=\"1629\">Shipping Fees:<\/strong> Customers are responsible for the shipping fee unless otherwise specified.<\/li><\/ul><\/li><li data-start=\"1708\" data-end=\"2155\"><strong data-start=\"1710\" data-end=\"1735\">International Orders:<\/strong><br \/><ul data-start=\"1739\" data-end=\"2155\"><li data-start=\"1739\" data-end=\"1823\"><strong data-start=\"1741\" data-end=\"1764\">Shipping Companies:<\/strong> DHL or PTT (Customers can choose their preferred carrier).<\/li><li data-start=\"1827\" data-end=\"1908\"><strong data-start=\"1829\" data-end=\"1847\">Free Shipping:<\/strong> Available for international orders above 150 GBP or 175 EUR.<\/li><li data-start=\"1912\" data-end=\"2016\"><strong data-start=\"1914\" data-end=\"1932\">Delivery Time:<\/strong> International shipping will take between 7 to 15 days depending on the destination.<\/li><li data-start=\"2020\" data-end=\"2152\"><strong data-start=\"2022\" data-end=\"2040\">Shipping Fees:<\/strong> If the order does not qualify for free shipping, the applicable shipping fee will be displayed during checkout.<\/li><\/ul><\/li><\/ul><p data-start=\"2156\" data-end=\"2194\"><strong data-start=\"2156\" data-end=\"2194\">5. Cancellation and Refund Policy:<\/strong><\/p><ul data-start=\"2196\" data-end=\"2828\"><li data-start=\"2196\" data-end=\"2397\"><p data-start=\"2198\" data-end=\"2397\"><strong data-start=\"2198\" data-end=\"2222\">Order Cancellations:<\/strong> If an order is canceled due to stock issues or customer request, the refund will be processed within 3-7 business days. Refunds will be issued to the original payment method.<\/p><\/li><li data-start=\"2401\" data-end=\"2635\"><p data-start=\"2403\" data-end=\"2635\"><strong data-start=\"2403\" data-end=\"2415\">Returns:<\/strong> Customers can return products within 14 days of receiving the item if it is in its original, unopened condition. Return shipping fees are the responsibility of the customer, unless the product is defective or incorrect.<\/p><\/li><li data-start=\"2637\" data-end=\"2828\"><p data-start=\"2639\" data-end=\"2828\"><strong data-start=\"2639\" data-end=\"2675\">Defective or Incorrect Products:<\/strong> If the product received is defective or not what was ordered, Citroenim.com will cover the return shipping costs and offer a full refund or replacement.<\/p><\/li><\/ul><p data-start=\"2830\" data-end=\"2855\"><strong data-start=\"2830\" data-end=\"2855\">6. Right to Withdraw:<\/strong><\/p><ul data-start=\"2857\" data-end=\"3198\"><li data-start=\"2857\" data-end=\"3025\">Customers have the right to withdraw from the contract within 14 days without providing any reason. The 14-day period begins from the date of delivery of the product.<\/li><li data-start=\"3026\" data-end=\"3198\">In case of withdrawal, the product must be returned in its original packaging and condition. Return shipping is at the customer\u2019s expense unless the product is defective.<\/li><\/ul><p data-start=\"3200\" data-end=\"3235\"><strong data-start=\"3200\" data-end=\"3235\">7. Privacy and Data Protection:<\/strong><\/p><ul data-start=\"3237\" data-end=\"3457\"><li data-start=\"3237\" data-end=\"3457\">Citroenim.com is committed to protecting the personal data of customers. Your data will be processed in accordance with the applicable data protection laws. For more information, please refer to our <strong data-start=\"3438\" data-end=\"3456\">Privacy Policy<\/strong>.<\/li><\/ul><p data-start=\"3459\" data-end=\"3482\"><strong data-start=\"3459\" data-end=\"3482\">8. Consumer Rights:<\/strong><\/p><ul data-start=\"3484\" data-end=\"3656\"><li data-start=\"3484\" data-end=\"3656\">The consumer has the right to complain about products or services. If a complaint is received, it will be handled by the customer service team promptly and appropriately.<\/li><\/ul><p data-start=\"3658\" data-end=\"3696\"><strong data-start=\"3658\" data-end=\"3696\">9. Governing Law and Jurisdiction:<\/strong><\/p><ul data-start=\"3698\" data-end=\"3832\"><li data-start=\"3698\" data-end=\"3832\">This agreement is governed by the laws of Turkey. In the event of a dispute, the courts of Istanbul, Turkey, will have jurisdiction.<\/li><\/ul><p data-start=\"3834\" data-end=\"3866\"><strong data-start=\"3834\" data-end=\"3866\">10. Amendments to the Terms:<\/strong><\/p><ul data-start=\"3868\" data-end=\"4024\"><li data-start=\"3868\" data-end=\"4024\">Citroenim.com reserves the right to amend or update the terms of this pre-information form. 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