{"id":7581,"date":"2024-01-31T23:19:35","date_gmt":"2024-01-31T20:19:35","guid":{"rendered":"https:\/\/citroenim.com\/musteri-memnuniyeti\/"},"modified":"2025-04-17T22:25:42","modified_gmt":"2025-04-17T22:25:42","slug":"musteri-memnuniyeti","status":"publish","type":"page","link":"https:\/\/citroenim.com\/en\/information-pages\/musteri-memnuniyeti\/","title":{"rendered":"Customer Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7581\" class=\"elementor elementor-7581\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-636d336d e-flex e-con-boxed e-con e-parent\" data-id=\"636d336d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6951ff65 e-con-full bilgi_menu_stick e-flex e-con e-child\" data-id=\"6951ff65\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9b0b6 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"5c9b0b6\" data-element_type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-all-information\" class=\"menu wd-nav wd-nav-vertical wd-design-default\"><li id=\"menu-item-9074\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9074 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/hakkimizda-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-9073\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-9073 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9075\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9075 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kargo-ve-teslimat\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cargo and Shipment<\/span><\/a><\/li>\n<li id=\"menu-item-9077\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9077 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/cerez-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9078\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9078 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-memnuniyeti\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Complaints<\/span><\/a><\/li>\n<li id=\"menu-item-9079\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9079 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-hizmetleri-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Service Form<\/span><\/a><\/li>\n<li id=\"menu-item-9080\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9080 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/mesafeli-satis-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Distance Sales Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9081\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9081 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-9082\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9082 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kvkk-gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">GDPR Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9083\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9083 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/genel-hukum-ve-kosullar\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">General Terms and Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-9084\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9084 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/bilgi-guvenligi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Information Security<\/span><\/a><\/li>\n<li id=\"menu-item-9085\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9085 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/uyelik-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Membership Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9086\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9086 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/siparis-kosullari\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Order Terms<\/span><\/a><\/li>\n<li id=\"menu-item-9087\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9087 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/odeme-bilgileri\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment Informations<\/span><\/a><\/li>\n<li id=\"menu-item-9088\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9088 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/on-bilgilendirme-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Pre-Information Form<\/span><\/a><\/li>\n<li id=\"menu-item-9076\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9076 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-137478b2 e-con-full textpart e-flex e-con e-child\" data-id=\"137478b2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562628ff bilgilendirme-justify color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"562628ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"23\"><strong data-start=\"0\" data-end=\"23\">Customer Complaints<\/strong><\/p><p data-start=\"25\" data-end=\"316\">Our customers have the right to file complaints regarding our products and services. At AFITCO, customer complaints are seen as an important tool for our improvement. Complaints are prioritized based on their criticality, feedback is provided to customers, and they are resolved objectively.<\/p><p data-start=\"318\" data-end=\"412\">You can report your complaints to our Customer Service by calling the following phone numbers:<\/p><p data-start=\"414\" data-end=\"471\">+90 212 270 00 82<br data-start=\"431\" data-end=\"434\" \/>+90 552 290 00 10<\/p><p data-start=\"473\" data-end=\"494\">Or by emailing us at:<\/p><p data-start=\"496\" data-end=\"514\"><a rel=\"noopener\" data-start=\"496\" data-end=\"514\">info@citroenim.com<\/a><\/p><p data-start=\"516\" data-end=\"643\">Alternatively, you can reach us through the \u201cYour Feedback and Thoughts\u201d section located in the lower right corner of our page.<\/p><p data-start=\"645\" data-end=\"711\" data-is-last-node=\"\" data-is-only-node=\"\">Our Customer Service team will respond to you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About Us Privacy Policy Cargo and Shipment Cookie Policy Customer Complaints Customer Service Form Distance Sales Agreement FAQs GDPR Privacy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7581","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - 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