{"id":7599,"date":"2024-01-31T23:18:15","date_gmt":"2024-01-31T20:18:15","guid":{"rendered":"https:\/\/citroenim.com\/sikca-sorulan-sorular\/"},"modified":"2025-04-17T22:29:15","modified_gmt":"2025-04-17T22:29:15","slug":"sikca-sorulan-sorular","status":"publish","type":"page","link":"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7599\" class=\"elementor elementor-7599\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-746f1748 e-flex e-con-boxed e-con e-parent\" data-id=\"746f1748\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd844f3 e-con-full bilgi_menu_stick e-flex e-con e-child\" data-id=\"bd844f3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7195d0 elementor-widget elementor-widget-wd_mega_menu\" data-id=\"c7195d0\" data-element_type=\"widget\" data-widget_type=\"wd_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-menu widget_nav_mega_menu\">\n\t\t\t\t\t\t<ul id=\"menu-all-information\" class=\"menu wd-nav wd-nav-vertical wd-design-default\"><li id=\"menu-item-9074\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9074 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/hakkimizda-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-9073\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-9073 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9075\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9075 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kargo-ve-teslimat\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cargo and Shipment<\/span><\/a><\/li>\n<li id=\"menu-item-9077\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9077 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/cerez-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9078\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9078 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-memnuniyeti\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Complaints<\/span><\/a><\/li>\n<li id=\"menu-item-9079\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9079 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/musteri-hizmetleri-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Customer Service Form<\/span><\/a><\/li>\n<li id=\"menu-item-9080\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9080 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/mesafeli-satis-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Distance Sales Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9081\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9081 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">FAQs<\/span><\/a><\/li>\n<li id=\"menu-item-9082\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9082 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/kvkk-gizlilik-politikasi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">GDPR Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-9083\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9083 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/genel-hukum-ve-kosullar\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">General Terms and Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-9084\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9084 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/bilgi-guvenligi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Information Security<\/span><\/a><\/li>\n<li id=\"menu-item-9085\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9085 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/uyelik-sozlesmesi\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Membership Agreement<\/span><\/a><\/li>\n<li id=\"menu-item-9086\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9086 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/siparis-kosullari\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Order Terms<\/span><\/a><\/li>\n<li id=\"menu-item-9087\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9087 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/odeme-bilgileri\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Payment Informations<\/span><\/a><\/li>\n<li id=\"menu-item-9088\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9088 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/on-bilgilendirme-formu\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Pre-Information Form<\/span><\/a><\/li>\n<li id=\"menu-item-9076\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9076 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/citroenim.com\/en\/information-pages\/contact-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d777e48 e-con-full textpart e-flex e-con e-child\" data-id=\"5d777e48\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a36b61 elementor-widget elementor-widget-wd_text_block\" data-id=\"7a36b61\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3 data-start=\"112\" data-end=\"148\"><strong data-start=\"116\" data-end=\"148\">Shipping Order Delivery FAQs<\/strong><\/h3><h4 data-start=\"150\" data-end=\"221\"><strong data-start=\"155\" data-end=\"221\">Is there a delivery fee for orders placed on the online store?<\/strong><\/h4><p data-start=\"222\" data-end=\"452\">Free shipping applies to orders above (price) and for a total of up to 10 products. Otherwise, shipping fees will be added to the products. The charges you incur are based on the tariff applied by the courier company we work with.<\/p><h4 data-start=\"454\" data-end=\"507\"><strong data-start=\"459\" data-end=\"507\">How long will my order take to be delivered?<\/strong><\/h4><p data-start=\"508\" data-end=\"1090\">All orders within Turkey are shipped through our contracted courier companies, while international shipments are handled by international shipping companies. Domestic orders placed by 14:30 on weekdays will be delivered within 2 business days. For international orders, those placed by 12:00 on weekdays will be processed within 2 business days. (This does not apply to special holidays or public holidays). If there is no courier branch in your area, delivery may take between 1 and 7 days. For areas without a courier branch, deliveries are made twice a week (Tuesday and Friday).<\/p><h4 data-start=\"1092\" data-end=\"1137\"><strong data-start=\"1097\" data-end=\"1137\">What happens after I place my order?<\/strong><\/h4><p data-start=\"1138\" data-end=\"1371\">Once your order is placed in our system and payment is confirmed, it will be shipped within 2 days. In some cases, if there are special requests, we will contact you after the order is placed to arrange the delivery time accordingly.<\/p><h4 data-start=\"1373\" data-end=\"1421\"><strong data-start=\"1378\" data-end=\"1421\">Will I receive an invoice for my order?<\/strong><\/h4><p data-start=\"1422\" data-end=\"1675\">Our company, <strong data-start=\"1435\" data-end=\"1480\">AFITCO DI\u015e T\u0130CARET PAZ. SAN. ve T\u0130C. A.\u015e.<\/strong>, is a commercial entity and is required to issue invoices. A 20% VAT will be added to the products you purchase. An invoice will be issued with the details you provided during the order process.<\/p><hr data-start=\"1677\" data-end=\"1680\" \/><h3 data-start=\"1682\" data-end=\"1712\"><strong data-start=\"1686\" data-end=\"1712\">Payment and Order FAQs<\/strong><\/h3><h4 data-start=\"1714\" data-end=\"1792\"><strong data-start=\"1719\" data-end=\"1792\">When will the payment for my order be processed from my bank account?<\/strong><\/h4><p data-start=\"1793\" data-end=\"1918\">The payment will be processed immediately if your card balance is sufficient. If not, the order will be rejected by the bank.<\/p><h4 data-start=\"1920\" data-end=\"1955\"><strong data-start=\"1925\" data-end=\"1955\">What is the Favorite List?<\/strong><\/h4><p data-start=\"1956\" data-end=\"2147\">The Favorite List is a list where you can save products you like. During promotional periods, you can buy products from your list if they are available in stock or save them for a later date.<\/p><h4 data-start=\"2149\" data-end=\"2219\"><strong data-start=\"2154\" data-end=\"2219\">What should I do if I receive a damaged or incorrect product?<\/strong><\/h4><p data-start=\"2220\" data-end=\"2562\">Please contact our company immediately if you receive a damaged or incorrect product. Damaged products will be replaced under warranty. We take precautions to avoid damage during shipping. Please check the product for damages when you receive it and do not accept it if it is damaged. If possible, please send us photos of the broken product.<\/p><h4 data-start=\"2564\" data-end=\"2605\"><strong data-start=\"2569\" data-end=\"2605\">Can I change or cancel my order?<\/strong><\/h4><p data-start=\"2606\" data-end=\"2796\">Please contact us before the order is shipped if you wish to change or cancel your order. Once the order is shipped, it cannot be changed without a return. You must first return the product.<\/p><h4 data-start=\"2798\" data-end=\"2835\"><strong data-start=\"2803\" data-end=\"2835\">How can I track my shipment?<\/strong><\/h4><p data-start=\"2836\" data-end=\"3118\">Once your order is shipped, you will receive a message from the courier company with the tracking number on the phone number you provided. Additionally, you will receive an email to the registered email address in our system with all the tracking details once your order is shipped.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About Us Privacy Policy Cargo and Shipment Cookie Policy Customer Complaints Customer Service Form Distance Sales Agreement FAQs GDPR Privacy<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7599","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Citroenim - Style Begins with You<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"About Us Privacy Policy Cargo and Shipment Cookie Policy Customer Complaints Customer Service Form Distance Sales Agreement FAQs GDPR Privacy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/citroenim.com\/en\/information-pages\/sikca-sorulan-sorular\/\" \/>\n<meta property=\"og:site_name\" content=\"Citroenim - 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