PERSONAL DATA PROTECTION AND PRIVACY POLICY AND ENLIGHTENMENT TEXT

At Citroenim.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy and Enlightenment Text explain how we collect, use, store, and protect your personal data in compliance with applicable data protection laws and regulations, including the Personal Data Protection Law No. 6698 (Turkey) and the General Data Protection Regulation (GDPR) (EU). By using our services, you consent to the practices described in this Privacy Policy.

1. Purpose of Data Collection

We collect your personal data to:

  • Provide you with the best customer service and fulfill your orders.
  • Improve our website, products, and services.
  • Send you promotional materials, offers, and updates about our products.
  • Comply with legal requirements.

The personal data we may collect includes your name, email address, phone number, shipping address, and payment information.

2. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

  • Consent: When you consent to the processing of your data for specific purposes (e.g., for marketing purposes).
  • Contractual Necessity: To fulfill the contract with you, such as processing orders and delivering products.
  • Legal Obligation: When we are legally required to process or retain your data.
  • Legitimate Interest: To improve our services and provide better customer experiences, provided your rights and freedoms are not overridden by our interests.

3. Types of Personal Data We Collect

We may collect the following types of personal data:

  • Identification Data: Full name, date of birth.
  • Contact Data: Email address, phone number.
  • Transaction Data: Billing information, shipping address.
  • Technical Data: IP address, browser type, device information (for analytical purposes and to improve user experience).
  • Marketing Data: Preferences for receiving marketing communication and promotional materials.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that, your data will be securely deleted or anonymized.

5. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party companies that provide services such as payment processing, delivery, and hosting.
  • Legal Authorities: To comply with legal obligations or to protect our rights.
  • Affiliates: In the event of a business merger, acquisition, or other corporate transactions.

We ensure that any third-party service providers or affiliates handling your personal data will comply with applicable data protection laws.

6. Your Rights Regarding Personal Data

As a data subject, you have the following rights:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate personal data.
  • Right to Erasure: You can request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You can request to limit the processing of your data in certain cases.
  • Right to Object: You can object to the processing of your data, particularly for marketing purposes.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise these rights, you can contact us via the details below.

7. Data Security

We implement technical and organizational measures to ensure that your personal data is protected from unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience on our website. Cookies allow us to personalize content, analyze website traffic, and optimize functionality. You can manage your cookie preferences through your browser settings.

9. International Data Transfers

If you are located outside of Turkey, please note that we may transfer your personal data to other countries in compliance with applicable data protection laws. We take appropriate measures to ensure that your data is protected during such transfers.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal data, or if you wish to exercise any of your rights, please contact us at:

  • Email: info@citroenim.com
  • Phone: +90 212 270 00 82
  • Mailing Address: [Your Company’s Address]

ENLIGHTENMENT TEXT

According to the Personal Data Protection Law No. 6698 and other relevant legislation, we inform you as follows:

  • Your personal data will be processed by Citroenim.com for the purposes mentioned above.
  • You have the right to access, correct, erase, or object to the processing of your personal data, as specified under applicable law.
  • Your personal data will be processed and stored in accordance with our Privacy Policy.
  • You may withdraw your consent for processing at any time, without affecting the lawfulness of processing prior to withdrawal.