CONSUMER LEGISLATION PRE-INFORMATION FORM

1. Identity and Contact Information of the Seller:

  • Seller: Citroenim.com
  • Address: Hamidiye Mahallesi Söyler Caddesi No:25A Kağıthane – İstanbul – Türkiye
  • Phone Number: +90 212 270 00 82 / +90 552 290 00 10
  • Email: info@citroenim.com
  • Website: www.citroenim.com

2. General Information About the Products and Services:

  • Citroenim.com specializes in original and OEM vehicle accessories for Citroen. We offer a wide variety of products, including interior and exterior accessories, safety, and performance enhancement items to improve your vehicle’s comfort and aesthetic appeal.

3. Payment Methods Available:

  1. Bank Transfer (Wire Transfer) or EFT (Electronic Funds Transfer):

    • You can make payments in Turkish Lira (TL), Euro, or US Dollar via Papara, Kuveyt Türk Katılım Bankası, or İş Bankası accounts.
    • Customers are responsible for any transaction fees that may apply during payment processing.

  2. Credit Card Payments via iyzico:

    • Secure credit card payments (Visa, MasterCard, etc.) are processed through iyzico.
    • Payments are processed immediately, and there are no installment options available.
    • Transfer Fees: The customer is responsible for any fees associated with the transaction.

4. Delivery Methods and Shipping Information:

  • Domestic Orders (Turkey):
    • Shipping Company: SÜRAT CARGO
    • Delivery Time: 3 days after order confirmation.
    • Shipping Fees: Customers are responsible for the shipping fee unless otherwise specified.
  • International Orders:
    • Shipping Companies: DHL or PTT (Customers can choose their preferred carrier).
    • Free Shipping: Available for international orders above 150 GBP or 175 EUR.
    • Delivery Time: International shipping will take between 7 to 15 days depending on the destination.
    • Shipping Fees: If the order does not qualify for free shipping, the applicable shipping fee will be displayed during checkout.

5. Cancellation and Refund Policy:

  • Order Cancellations: If an order is canceled due to stock issues or customer request, the refund will be processed within 3-7 business days. Refunds will be issued to the original payment method.

  • Returns: Customers can return products within 14 days of receiving the item if it is in its original, unopened condition. Return shipping fees are the responsibility of the customer, unless the product is defective or incorrect.

  • Defective or Incorrect Products: If the product received is defective or not what was ordered, Citroenim.com will cover the return shipping costs and offer a full refund or replacement.

6. Right to Withdraw:

  • Customers have the right to withdraw from the contract within 14 days without providing any reason. The 14-day period begins from the date of delivery of the product.
  • In case of withdrawal, the product must be returned in its original packaging and condition. Return shipping is at the customer’s expense unless the product is defective.

7. Privacy and Data Protection:

  • Citroenim.com is committed to protecting the personal data of customers. Your data will be processed in accordance with the applicable data protection laws. For more information, please refer to our Privacy Policy.

8. Consumer Rights:

  • The consumer has the right to complain about products or services. If a complaint is received, it will be handled by the customer service team promptly and appropriately.

9. Governing Law and Jurisdiction:

  • This agreement is governed by the laws of Turkey. In the event of a dispute, the courts of Istanbul, Turkey, will have jurisdiction.

10. Amendments to the Terms:

  • Citroenim.com reserves the right to amend or update the terms of this pre-information form. Any changes will be communicated through appropriate channels.