Privacy Policy
Data privacy is extremely important to AFITCO, and we place special emphasis on ensuring that the processing of your personal data is transparent and clear.
For this reason, we have a policy in place that explains how your personal data will be processed and protected. This content is important, so please read it and ensure that you are in control of your privacy.
Before we begin, we would like to explain our privacy principles:
- We take your privacy seriously.
- We are committed to safeguarding the security of your personal data.
- We act in compliance with data privacy laws when using your personal data.
- We only use your personal data in the ways described in this document.
- We will not collect your personal data unless necessary.
- We will stop collecting your personal data when it is no longer necessary for the purposes we collected it for.
- We will explain your rights regarding control over your personal data.
Scope of Our Privacy Policy
- Who is responsible for your personal data?
- Who is the Data Protection Officer?
- What types of personal data are collected by AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş.?
- For what purposes does AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş. process your personal data?
- Does AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş. share your personal data?
- Does AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş. send marketing messages?
- Your information and countries outside the EU
- How long does AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş. process your personal data?
- What are your rights?
- How do cookies and similar tracking technologies work?
- Privacy Policy Updates based on Service Development
- How to contact us?
- Reporting a Security Vulnerability
Who is responsible for your personal data?
The data controller for the processing of your data is AFITCO DIŞ TİCARET PAZ. SAN. ve TİC. A.Ş. (“AFITCO”), registered under the tax ID 0091053722 / KAĞITHANE V.D. Below are AFITCO’s contact details:
Mailing Address: Hamidiye Mahallesi Söyler Caddesi No:25A Kağıthane – İstanbul – Turkey
Phone: +90 212 270 00 82 +90 552 290 00 10 +90 552 290 00 20
Email: info@afitco.com.tr
Who is the Data Protection Officer?
We have appointed a Data Protection Officer to ensure that your personal data is processed in an open, accurate, and lawful manner. You can contact our Data Protection Officer using the following details:
Email: gdpr@afitco.com.tr
What types of personal data are collected by CITROENIM?
We collect your personal data in various ways and process it depending on the purpose of collection. The table below provides a detailed explanation of the types of personal data we collect and our purpose for collection.
| Personal Data Category | Example of Personal Data |
|---|---|
| Identity & Contact Information | Your name, date of birth, ID number, nationality, email address, postal address, phone number, and other personal information |
| Order Information | Purchase, delivery, and payment details, recipient’s name and address if different from the customer |
| Payment/Card Information | Cardholder’s name, card type, card number, expiry date, security code (CVV), billing details, bank account number, etc. |
| Preference Information | Shopping preferences, account settings, country, language, currency, product types of interest, pages visited on the website |
| Purchase History & Saved Products | Products purchased and/or products saved in the cart for future purchase |
| Communication History | Communication with AFITCO via phone, social media, or messaging services regarding orders or other matters |
| Device Information | IP address, internet provider, operating system, browser, device type (e.g., laptop or smartphone), cookie settings, geographic location reported by the device |
| Legal Procedures & Compliance Information | Criminal record |
You are not required to share any of this personal data with us, but without sharing it, you may not be able to make purchases on our site, and you may not benefit from the full customer experience we offer. However, this is your choice, and we respect your decision.
We also collect anonymized personal data (data that cannot identify you) for purposes like testing IT systems, research, data analysis, improving our website and app, and developing new products and services. This information may be shared with third parties.
For what purposes does AFITCO process your personal data?
AFITCO processes your personal data for the following purposes and under the legal bases outlined below:
| Purpose of Processing Personal Data | Legal Basis for Processing Data |
|---|---|
| To fulfill requests or applications made via corporate communication and customer communication channels | Fulfillment of a contract and legitimate interest in sharing updates with our customers/potential customers |
| To conduct usability and quality analysis for improving our services | Fulfillment of a contract and legitimate interest in sharing updates with our customers/potential customers |
| To process orders and provide the services and information requested on our website | Fulfillment of a contract |
| To verify and process payments made by you | Fulfillment of a contract |
| To track product preferences, shopping history, and interactions to improve and tailor our website, products, and services | Legitimate interest in improving our products and services |
| To identify visitors to our website | Legitimate interest in understanding our customers better and improving services |
| To perform data analytics and market research | Legitimate interest in sharing updates with our customers/potential customers and obtaining explicit consent |
| To enrich data using third-party sources such as social networks or public databases | Legitimate interest in sharing updates with our customers/potential customers and obtaining explicit consent |
| To resolve inquiries and complaints | Obtained explicit consent |
| To send marketing communications about our products, services, promotions, and updates via SMS, email, or phone | Legitimate interest in sharing updates with our customers/potential customers and obtaining explicit consent (consent required for SMS and phone marketing) |
Does AFITCO share your personal data?
We do not sell or share your personal data, such as your name, address, email, or credit card information, with any third parties. We believe that building and maintaining your trust is essential, and we are committed to protecting it.
However, as explained in this privacy notice, we do share your data with companies in the following categories to provide our services:
- AFITCO’s business partners and shareholders
- Companies that assist in delivering your orders, such as payment service providers, warehouses, packaging, and delivery companies
- Professional service providers, such as marketing companies, advertising partners, and website hosts
- Government authorities, credit reference agencies, law enforcement, and fraud prevention bodies to help fight fraud
- Social media platforms you authorize (if you choose to link your social media account to your AFITCO account)
- We may share aggregated data with third parties, ensuring that your identity cannot be identified.
Does AFITCO send marketing messages?
With your permission, we will send marketing messages via email or SMS to inform you about what we are doing and help you discover our products. If you no longer wish to receive marketing messages, you can follow the steps below to opt out:
- Log into your account
- Uncheck the preference box you previously selected
- Click the “Update” button
After completing this process, we will update your profile to ensure that no further marketing messages are sent. Please note that, as AFITCO operates a complex web program, it may take a few days for our systems to update, so you may continue to receive messages until the process is completed.
Your information and countries outside the EU
We have an operational center in Turkey to process orders from customers within the EU. Turkey has not received an adequacy decision from the European Commission, but we ensure that your privacy and rights are protected according to the European Commission’s standard data protection clauses. For more information, see: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
How long does AFITCO process your personal data?
We will retain your personal data as long as you remain our customer. If you decide you no longer wish to be our customer, you can contact our Customer Experience team and request the deletion of all your information.
We may also retain certain information, even after you close your account, to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our Terms and Conditions.
What are your rights?
You have the following rights, and you can exercise them by sending an email to gdpr@afitco.com.tr:
- Right of access: You have the right to access your personal data and obtain information on how AFITCO processes your personal data. You can request a copy of the personal data we hold on you. Most of your personal data can be viewed directly online.
- Right to rectification: You have the right to complete incomplete personal data or request AFITCO to correct any inaccurate personal data.
- Right to erasure: You have the right to request the deletion or destruction of your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to restriction: You have the right to request that your personal data be processed only under certain circumstances, such as when we are required to verify or update your personal data.
- Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and the right to transfer this data to another controller, if applicable.
- Right to withdraw consent: You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing your personal data.
- Right to object to processing: You have the right to object to processing where we rely on a legitimate interest.
If you have any questions or concerns regarding your personal data, please do not hesitate to contact us. We are committed to ensuring that you have control over your personal information.
How do cookies and similar tracking technologies work?
Cookies are small text files placed on your device to improve your browsing experience. These cookies may be used for various purposes, including analyzing website traffic, customizing content, and improving your browsing experience.
If you wish to manage or disable cookies, you can adjust the settings in your browser. However, please note that disabling cookies may affect the functionality of the site.
Privacy Policy Updates based on Service Development
We may update our privacy policy occasionally to reflect changes in our services or to comply with legal obligations. Please check this page regularly for updates.
How to contact us?
If you have any questions or concerns regarding this privacy policy, or if you wish to exercise your rights, please contact us at the following:
Email: gdpr@afitco.com.tr Phone: +90 212 270 00 82
Reporting a Security Vulnerability
We are always open to feedback. If you notice any security vulnerability in our systems or data processing practices, please report it to us immediately at gdpr@afitco.com.tr. We will make every effort to address any reported vulnerabilities as soon as possible.